My father passed away on January 18, 2011. He was the recipient of outstanding care from your caregivers over several years. I have nothing but praise for all the staff members who went out of their way to accommodate the needs of my father and my family. Although it is difficult to single out any one person in the long list of those who contributed to my father’s well-being, I would like to mention how truly extraordinary Jhoone was. Going well beyond the call of duty in his attentiveness and compassion, Jhoone is a gifted health practitioner who has a wonderful way with older people. This inspires confidence in them and in their families. He is truly a professional and I feel we were blessed to know him and to benefit from his exceptional skills. I hope you will extend to him our warmest thanks. With sincere thanks to you and to all your staff.