FAQs

Yes, all employees are bondable and insured as our employees.

First and foremost we look for caring and compassionate people who have a genuine respect for the elderly. Most of our Caregivers are Personal Support Workers (PSW) and/or Health Care Aides (HCA) with CPR and First Aid Certificates. We also hire companion caregivers with excellent experience from their personal lives. We provide ongoing training for our caregivers.

We maintain consistency by having the same caregiver working with the same client. We feel this is the best way for a trusting relationship to develop.

We are strongly committed to providing premier non-medical home care services in Toronto and the GTA. We are focused and professional, with a sensitivity and compassion to understand and meet your care needs. Not only do we live and work in your community, we help create community.

No problem. Although we have an excellent record of finding the right person, there is a rare occasion where our clients request we make a change. If for any reason you would prefer us to make a switch we will work hard to find the right person for you based on your requests.

No, our clients are not bound to a contract. We have Service Agreements which outline the care plan and request the client give two weeks notice for changes to service except in certain circumstances.

Yes, the minimum scheduling time is 3 hours.

Invoicing is run every other week and payment is due upon receipt of the invoice. GST is outlined on the invoice.

Yes, in fact, we specialize in Alzheimer Disease and Dementia care! We have caregivers with the specific training skills and experience needed to help those with special needs.

Yes. Our caregivers are bonded and insured under Premier Homecare Services, and many have valid driver's licenses and personal insurance. We also complete thorough Driver Motor Vehicle (DMV) background checks, so you can be ensured they have a clean record.

That is fine, we will work with you to suit your unique needs. We can provide our Premier Care for a short period of time assisting you in coming back to your home.

Yes, respite is care that is provided to give the primary caregiver, usually a spouse or child, a break from their role. This could be on a weekly schedule to look forward to or even to provide care while on vacation. It is important that primary caregivers get a break, and respite care allows them to care for themselves too.

Yes, our non-medical services can make the final transitions of life at home easier. Our caregivers have the sensitivity, compassion and experience to handle end-of-life situations.

We have a detailed information package we can send to both potential clients and health professionals. Please contact us to request this package.

Yes, very much so. We have many affiliations including North York Elder Abuse Committee, Alzheimer Society of Toronto, The Seniors Resource Group, The Seniors Choice Network, Parkinson Society Canada, Canadian Orthopedic Foundation and more.. We organize and are involved in an extensive variety of seminars, conferences and non-profit fundraisers ranging from Fall Prevention, health seminars in the hospitals, Fire Prevention, Alzheimer's and Dementia, Seniors Days and Events, Women's Health Matters and more...

Yes. We complete extensive reference, criminal, sexual offence and Driver Motor Vehicle (DMV) background checks where relevant.

Yes, we are Canadian owned and operated with a strong commitment to the communities we work and live in.

No, we are not directly affiliated with a Community Care Access Centre. We are a private company providing a high level of quality care to our clients and their families in Toronto and the GTA. We often provide "top-up" care to our clients who receive CCAC but aren't finding it provides enough time. Our goal is to work with all of your health care and service providers to make your life more independent and create a greater sense of well-being.