Does the company provide the services your client or loved one needs?

Is the company specialized in dealing with Alzheimer’s and Dementia Care, or the particular care in question?

Can it assist clients in long term care facilities and retirment homes?

Are the caregivers insured and bonded?

If you don’t like a caregiver, can you request a different one?

Does the company know when to bring in other specialists?

Is the company community oriented and actively involved in the community?

Does the company have a track record and testimonials from other clients using the service?

Is there regular communication between the company, caregiver, the recipient and the family?

Are the family and caregivers included when the company develops or changes the care plan?

Is the same caregiver assigned for the duration of the care plan?

Are the caregivers employees of the company and how are they screened?

What is the caregiver becomes sick? Or is on holidays?

Is 24-hour or Live-In care available? Is someone available to assist you and your loved one to answer questions after hours or in an emergency?

Does the company carry a pager or cell phone for emergencies and are available even if the office is closed for the day?

Can assessments be done in the hospitals before the client goes home?

Is there a care plan binder in every home for the staff to document?

Is the company Accredited with Accreditation Canada?

Click here to view an FAQ by Premier Homecare Services